Delivery

DELIVERY INFORMATION

Please note that gift cards do not count towards the free shipping threshold.

In the unlikely event that you do not receive your order after the stated delivery time frame, or your order is damaged when it arrives, please contact us as soon as you are aware and no longer than 7 days from the delivery date stated on your tracking.

We currently DO NOT SHIP to the following:

  • Afghanistan

  • Belarus

  • Burundi

  • Cambodia

  • Cayman Islands

  • Central African Republic

  • Cuba

  • Crimea Region

  • Democratic Republic of Congo

  • Guadeloupe

  • Iran

  • Iraq

  • Kosovo

  • Lebanon

  • Libya

  • Mali

  • Martinique

  • Myanmar

  • Nicaragua

  • North Korea

  • Northern Marianas Islands

  • Oaxaca Region of Mexico

  • Pakistan

  • Réunion

  • Russian Federation

  • Somalia

  • South Sudan

  • Sudan

  • Syria

  • St. Barthélemy

  • St. Martin

  • St. Pierre and Miquelon

  • Venezuela

  • Yemen

  • Zimbabwe

HOW DO I TRACK MY ORDER?

GOT A MR LANGA ACCOUNT? 

Easy Basic! Log into your account through the online store, check out the fulfillment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there. 

I DON'T HAVE A MR LANGA ACCOUNT YET

As soon as your order has been fulfilled, you'll receive a shipping confirmation email titled "Your order is on the way". You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! We're working on getting this to you ASAP.

CUSTOMS & IMPORT FEES

WHAT IS CUSTOMS DUTY? 

Let's start at the beginning. Goods - such as the MR LANGA products you buy - can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into.

If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so MR LANGA isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

COUNTRIES YOU WON’T NEED TO PAY CUSTOMS DUTY FOR:

USA, UK, Australia, Canada, Norway, Switzerland & EU. 

AND IF I DON'T PAY THE CUSTOMS DUTY? 

Yikes. If, for whatever reason, you refuse the customs fee and the parcel is returned back to MR LANGA, a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!

WHAT IS SALES TAX? 

Good question. Sales Tax - also known as VAT or Value Added Tax depending on where you live - is a tax charged on the supply of goods or services. MR LANGA is generally registered for Sales Tax in all of the countries it ships to, so we'll charge you the Sales Tax as part of the checkout process. We collect Sales Tax from you on behalf of the local tax authorities. We then pay this over to the local tax authority, so we don't keep any of the money for ourselves.

MORE QUESTIONS?

Please contact the MR LANGA team?