Refund & Return Policy
At Mr. Langa, we strive to ensure your complete satisfaction with every purchase. We understand that there may be instances where you need to return or seek a refund for a product. Please read the following guidelines and procedures regarding our refund and return policy.
1. Eligibility for Refunds & Returns:
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item. We will arrange for a return and provide a refund or exchange, depending on your preference and product availability.
b. Incorrect Orders: In the event that you receive an incorrect order, please notify us within 7 days of receiving the item. We will assist you in arranging a return and provide a refund or exchange for the correct product.
c. Size or Fit Issues: We understand that sometimes the fit may not be as expected. If you encounter any size or fit issues with your clothing or accessories, please contact us within 14 days of receiving the item. We will guide you through the return process and provide an exchange or store credit.
Please note that for hygiene reasons, certain items such as undergarments, swimwear, and earrings may not be eligible for return or exchange unless they are received in a damaged or defective condition.
2. Return Process:
a. Contact Customer Support: To initiate a return, please contact our customer support team with your order details and reason for return. They will guide you through the process and provide you with a return authorization number (RAN).
b. Package the Item: Carefully pack the item in its original packaging or a secure package, ensuring that it is in its original condition with all tags, labels, and accessories intact.
c. Return Shipping: You will be responsible for the return shipping costs, unless the return is due to our error. We recommend using a tracked and insured shipping method to ensure safe and timely delivery.
3. Refund & Exchange Options:
a. Refund: Once we receive and inspect the returned item, we will process the refund using the original payment method. Please allow up to 7 business days for the refund to reflect in your account.
b. Exchange: If you opt for an exchange, we will ship the replacement item as soon as the return is received and processed. If the requested item is out of stock, we will offer an alternative or provide a store credit.
4. Contact Us:
If you have any further questions or require assistance regarding refunds or returns, please don't hesitate to contact our customer support team. We are available via phone or email and will be happy to assist you.
1. Eligibility for Refunds & Returns:
a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the item. We will arrange for a return and provide a refund or exchange, depending on your preference and product availability.
b. Incorrect Orders: In the event that you receive an incorrect order, please notify us within 7 days of receiving the item. We will assist you in arranging a return and provide a refund or exchange for the correct product.
c. Size or Fit Issues: We understand that sometimes the fit may not be as expected. If you encounter any size or fit issues with your clothing or accessories, please contact us within 14 days of receiving the item. We will guide you through the return process and provide an exchange or store credit.
Please note that for hygiene reasons, certain items such as undergarments, swimwear, and earrings may not be eligible for return or exchange unless they are received in a damaged or defective condition.
2. Return Process:
a. Contact Customer Support: To initiate a return, please contact our customer support team with your order details and reason for return. They will guide you through the process and provide you with a return authorization number (RAN).
b. Package the Item: Carefully pack the item in its original packaging or a secure package, ensuring that it is in its original condition with all tags, labels, and accessories intact.
c. Return Shipping: You will be responsible for the return shipping costs, unless the return is due to our error. We recommend using a tracked and insured shipping method to ensure safe and timely delivery.
3. Refund & Exchange Options:
a. Refund: Once we receive and inspect the returned item, we will process the refund using the original payment method. Please allow up to 7 business days for the refund to reflect in your account.
b. Exchange: If you opt for an exchange, we will ship the replacement item as soon as the return is received and processed. If the requested item is out of stock, we will offer an alternative or provide a store credit.
4. Contact Us:
If you have any further questions or require assistance regarding refunds or returns, please don't hesitate to contact our customer support team. We are available via phone or email and will be happy to assist you.