Returns & Refunds

RETURNS POLICY

 

WHAT IS YOUR RETURNS POLICY?

Country-Specific Returns Information: Click Here!

Products must be returned within 21 days of receiving your order.

Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don't be alarmed if you receive an item with no tags on.

DO YOU OFFER EXCHANGES?

Exchanges are currently available on the following stores:

  • South Africa

Exchanges are currently NOT available on the following stores:

  • Rest of World

Exchanges must be done WITHIN 21 DAYS OF RECEIVING YOUR ORDER. Exchanges can also only be made for A DIFFERENT SIZE OF THE SAME ITEM, not a completely different item.

Start your exchange here.

WHAT ITEMS CAN I RETURN?

You can return ALL ITEMS from your order. But please see the below items for ANY EXCEPTIONS to this rule:

  • Women’s swimwear can only be returned if the hygiene seal is still intact.

  • Underwear can be returned as long as the hygiene strip has not been removed.

  • Socks can be returned if they are sealed in their original packaging.

  • If an item is marked as Final Sale, this item is non-returnable.

  • Face masks cannot be returned or refunded due to health protection reasons.

  • Men’s swimwear can’t be returned for hygiene reasons.

* Please note that returns registered separately CANNOT BE RETURNED IN ONE PACKAGE, even if they are from the same order. Combining the returns into the same package will slow down the refund process!

* Please also note that In order to receive a full refund, all items must be returned to us UNWORN/UNUSED and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return *

HAVE YOU RECEIVED MY RETURN YET?

Please enter your tracking or order number here to see if we've received your order back to our warehouse.

The tracking number can be found on your return confirmation email, while your order number (e.g. #MLG123456) can be found on your original order confirmation.

*Please note, depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary. Please click here to find out more.*

WHEN WILL I GET MY REFUND?

  • We only offer refunds onto the original payment method used to make the order.

  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.

  • Refunds will be actioned within 7 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.

HOW DO I RETURN MY ITEMS?

You have up to 21 days to start your return from the moment your MR LANGA order is delivered. Check out the information below to ensure you know just how to return your items, it’s easy – we promise!

  • Go to our RETURNS PAGE and select your region

  • Click 'RETURNS PORTAL' to be sent our returns partner in your area

  • Enter your order number (e.g. #MLG123456) and shipping postal (zip) code OR email address. Please enter everything exactly as it appears on your order confirmation.

  • Remember to include # at the start of your order number!

  • Select which item(s) you are returning and why.

  • Confirm your original delivery information (amend if needed).

  • Select the method you’ll be returning your order by (you will also see your nearest drop-off point).

  • Dependent on your return method, you may need to download a returns label or present a QR code when returning. Simply attach to your parcel or present the QR code and take to your nearest drop-off point.

Don't worry if you're not being asked to print a returns label, some couriers don't need this.

Items registered separately or from different orders cannot be returned within the same package, as combining orders/registered returns will slow down the refund process!

Please keep hold of any proof of postage until you have been refunded correctly, in case you need this at a later date.

In the unlikely event you have received a faulty item, check out our 'Received a faulty item?' page.

Please don't return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

We offer FREE returns to the following countries;

South Africa*

If your country is NOT listed here you will be responsible for the cost of your return.

I STILL HAVEN'T RECEIVED MY REFUND

You're still waiting on your refund, right? We know this can be annoying!

Depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary, so please bear this in mind before contacting our team.

*Please note that once your items have been RECEIVED BY THE WAREHOUSE, it can take up to 7 days for your order to be processed and your refund to be actioned.

It can then take 5 days for your refund to appear in your account after the refund has been processed.

If your return is marked as delivered, sit tight, our returns team will be in touch by email once the return has been processed to confirm your refund.

But if you need to get in touch with Customer Support about your return, please include in your message:

  1. Proof of postage (like a receipt)

  2. The tracking number

  3. Your order number

We'll then get back to you as soon as we can!

MORE QUESTIONS?

Please contact our support team here.